Question 1

How is Belefuu different from other delivery apps?

Accepted Answer

Most apps make you pick a restaurant first. Belefuu starts with the food — search “something spicy under ₦5,000” or “food for 4 people” and we surface the actual plates that match, across every kitchen near you.

Question 2

Can I order from two restaurants at once?

Accepted Answer

Not in a single order — one rider collects from one kitchen, which is what keeps delivery fast and the fee low. Place a second order and both will arrive separately.

Question 3

Is there a minimum order?

Accepted Answer

It varies by kitchen and is shown on every restaurant page and in your cart. Most sit between ₦1,500 and ₦5,000.

Question 4

Can I schedule an order for later?

Accepted Answer

Yes. Choose “Schedule for later” at the delivery step of checkout and pick any time in the next 24 hours.

Question 5

How long does delivery take?

Accepted Answer

Most orders arrive in 25–40 minutes. Each restaurant card shows its own estimate based on distance and current kitchen load. Express delivery, where available, targets 15–25 minutes.

Question 6

Where does Belefuu deliver?

Accepted Answer

Across Lagos — Yaba, Ikeja, Lekki, Victoria Island, Ikoyi, Surulere, Gbagada and Ajah — plus Wuse 2 and Maitama in Abuja and GRA in Port Harcourt. We add areas most months.

Question 7

Can I track my rider?

Accepted Answer

Yes. Every active order has a live tracking page showing the stage of your order, your rider's progress and an updating ETA. You can call or message them from that page.

Question 8

What if nobody is home?

Accepted Answer

Your rider waits five minutes and tries to reach you on the number on your account. If they can't, they may leave — so add a delivery instruction if your building is hard to find.

Question 9

How can I pay?

Accepted Answer

Card, bank transfer, your Belefuu Wallet, or cash to the rider on delivery. Card and transfer payments are completed on our payment partner's secure page — Belefuu never sees or stores your card number.

Question 10

My order was wrong or never arrived. What now?

Accepted Answer

Report it within 48 hours from the order's page. We investigate with the restaurant and rider, and where the complaint stands we refund you — instantly to your Wallet, or 5–10 working days back to your card.

Question 11

When am I charged?

Accepted Answer

At the moment you confirm the order. If the restaurant declines it, the full amount is refunded automatically.

Question 12

What are Belefuu Beans?

Accepted Answer

Our loyalty points. You earn 5 Beans for every ₦100 you spend, and you can trade them for discounts, free delivery, a free drink, or early access to Food Drops. Beans aren't cash and can't be transferred.

Question 13

What is a Food Drop?

Accepted Answer

A limited run of something a kitchen only makes occasionally — a Sunday firewood jollof pot, a midnight ram suya grill. A fixed number of portions is released, and when the counter hits zero the drop closes.

Question 14

How do Food Rooms work?

Accepted Answer

Create a room, share the link, and everyone adds their own meal to a shared cart. You check out once, one rider delivers everything, and nobody has to collect money over WhatsApp.

Question 15

What is the Food Passport?

Accepted Answer

A record of the kitchens and dishes you've tried, with badges for milestones like ordering jollof from five different kitchens. It's there to make trying somewhere new feel worth it.

Question 16

Do I need an account to order?

Accepted Answer

Yes, so we can send order updates and let you track delivery. You can sign up with just a phone number and a six-digit code — no password required.

Question 17

How do I delete my account?

Accepted Answer

Settings → Privacy and data → Delete my account. We remove your data within 90 days, except order records we're legally required to keep for tax purposes.

Frequently asked questions

Ordering

Delivery

Payments and refunds

Beans, Drops and Rooms

Account

Still stuck?