Terms of Service

Belefuu is operated by TechVirtuoso Digital Services. By creating an account or placing an order you agree to these terms. If you do not agree, please do not use the service.

You must be at least 18 years old and able to enter a binding contract under Nigerian law.

Belefuu is a marketplace. We connect you with independent restaurants and independent riders. The restaurant prepares your food and is responsible for it; the rider carries it; we run the platform, take the payment and coordinate the delivery.

We are not the manufacturer of the food. Questions of preparation, ingredients and food hygiene rest with the restaurant, though we will always help you raise them.

Keep your login details to yourself — you are responsible for activity on your account. Tell us immediately if you think someone else has access.

Give us accurate delivery information. We cannot refund an order delivered to an address you entered incorrectly.

Placing an order is an offer to buy. The contract forms when the restaurant accepts it, which is when we send your confirmation.

A restaurant may decline an order — usually because an item has sold out or the kitchen is at capacity. If that happens you are refunded in full, automatically.

An order can only contain items from one restaurant. To order from two kitchens, place two orders.

All prices are in Nigerian Naira and include VAT where it applies. The total you approve at checkout is the total you pay — the delivery fee, service fee and packaging fee are itemised before you confirm.

Prices are set by the restaurant and can change. The price that binds is the one shown at the moment you confirm your order.

Payment is taken when you confirm. If a payment fails, the order is not placed.

Delivery times are estimates, not guarantees. Lagos traffic, weather and kitchen load all move them.

Someone must be available to receive the order at the address given. If nobody is reachable, the rider waits five minutes, attempts to contact you, and may then leave — in which case the order is not refunded.

You can cancel free of charge until the restaurant starts preparing your food. After that, the order cannot be cancelled because the kitchen has already incurred the cost.

If your order arrives wrong, incomplete, unreasonably late or in an unacceptable condition, report it within 48 hours and we will investigate. Where the complaint is upheld we refund to your original payment method or, at your choice, to your Belefuu Wallet.

Refunds to a card typically take 5–10 working days to appear, depending on your bank. Wallet refunds are instant.

Beans are a loyalty benefit, not money. They have no cash value, cannot be transferred or sold, and expire 12 months after they are earned if the account is inactive.

Beans earned on an order that is later refunded are removed from your balance.

We may change the earn rate or the reward catalogue with 30 days' notice. Beans already earned keep the value they had when you earned them.

Food Drops are limited-quantity releases. Reserving a portion holds it for 15 minutes; if you do not complete checkout in that window the portion returns to the pool.

If a vendor cannot fulfil a drop you have paid for, you receive a full refund and the Beans that would have been earned.

Do not use Belefuu to break the law, abuse restaurant staff or riders, submit false refund claims, scrape the platform, or interfere with its operation.

We may suspend or close an account that does. Where we do, any unspent wallet balance is returned to you.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded.

Otherwise, our liability for any order is limited to the amount you paid for that order.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have exclusive jurisdiction over any dispute.