Support
Most problems are solved fastest from the order itself. Pick the closest topic below, or message us directly — we answer within one working day.
Wrong items, something missing, or food that arrived cold. Report it within 48 hours and we'll put it right.
Find my orderTrack your rider live, see the current stage, and call or message them directly from the order page.
Track an orderHow and when you're charged, when refunds land, and what to do if a payment fails.
Read the FAQEvery order has an itemised receipt in your order history, exportable for expenses.
View receiptsChange your details, manage notifications, download your data or close your account.
Open settingsBeans, Food Drops, Food Rooms, subscriptions and how the platform works.
Browse questionsNo bots, no ticket numbers that go nowhere. Tell us what happened and we'll sort it with the kitchen or the rider directly.